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Indian Railways fines catering firms Rs 5.13 crore over food quality and pantry hygiene lapses
Indian Railways fined catering service providers Rs 5.13 crore after inquiries into complaints of poor food quality and unhygienic pantry cars. It is expanding monitored base kitchens, CCTV oversight and POS-enabled digital payments in pantry cars.
Reported figures
From the report. Source details below
- 58 crore meals served annually
- 0.0008% average complaint rate
- Last three years
What to watch next
- Passenger complaint volumes, refund rates and social-media reports of food quality issues.
Likely next moves
Our read of what comes next — analysis, not reported by the source.
- Expand QR/POS-linked ordering and digital receipts to create auditable sales, complaint and refund trails.